Shipping & Processing Times
At Kecia & Co., I understand how important it is for your order to arrive safely and on time. Every order is handled with care, and I’m committed to providing a smooth and reliable shipping experience from checkout to delivery.
Processing Time
Orders are processed within 2 - 3 business days. During peak periods or promotional sales, processing times may be slightly extended. You’ll receive an email confirmation once your order has been shipped.
Shipping Methods
All orders are shipped via Canada Post, using standard or expedited services based on your selection at checkout.
Shipping Rates
Shipping rates are calculated automatically at checkout based on your order’s weight, dimensions, and destination.
Estimated Delivery Times
Delivery timelines vary depending on your location:
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Within Canada: 2–8 business days
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United States: 5–10 business days
Please note: delivery times are estimates and may be affected by postal service delays beyond our control.
Tracking Your Order
Once your order ships, you’ll receive a tracking number via email. You can use this link to monitor your delivery through the carrier’s website.
U.S. Shipping & Customs
We currently ship to addresses within Canada and the United States.
U.S. customers are responsible for any customs duties, taxes, or import fees imposed by their local government.
Lost or Damaged Packages
While every package is prepared and shipped with care, please ensure that your shipping address is accurate at checkout. If your package is lost or arrives damaged, contact us as soon as possible and we’ll work with you to find a resolution.
Address Changes
Need to update your shipping address? Please email us immediately after placing your order. Once an order has shipped, we’re unable to make changes to the delivery address.
For any questions about shipping, feel free to contact us at keciaandco@gmail.com
We’re here to help and ensure your experience with Kecia & Co. is exceptional from start to finish.